Refund policy

Return & Refund Policy

Last Updated: November 11th, 2025

At MagnePix, every order is custom-made with care. Because of the personalized nature of our products, all sales are final. We do not accept returns, cancellations, or offer refunds once an order has been placed.

However, your satisfaction is very important to us. If there is an issue with your order—such as a printing error, damage, or the wrong item received—please contact us within 7 days of delivery.

We’ll review your claim and, if the issue is confirmed, MagnePix will gladly remake and send you a replacement at no additional cost.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the problem

Send this information to MagnepixLLC@gmail.com].

Non-Returnable Items

All MagnePix products are made-to-order and therefore non-returnable and non-refundable unless defective or incorrect due to our error.

Contact Us

For any questions about your order, please email Magnepixll@gmail.com and include your order number in the subject line.